ABOUT US
Mission
Satisfy the needs of our valued clients and guests, exceeding their expectations, providing them with personalized, high-quality, comfortable and environmentally friendly products and services. Contribute to the economic and tourist development of Puerto Rico, through our commitment to excellence and innovation.
OUR VALUES
COMMITMENT
Provide timely services offered, exceeding the expectations of our customers and the market.
DISCIPLINE
Guarantee an adequate work coexistence and the loyal provision of our services, based on values, principles, regulations and current legislation.
RESPECT
We honor the dignity and values of our guests, clients, employees and suppliers, listening carefully to everyone and valuing their contributions.
HONESTY
We carry out our work correctly, making rational use of resources, and communicating the Boutique Hotel’s actions with transparency.
INTEGRAL QUALITY POLICY
We continuously improve Sofhy Lofts processes, due to the satisfaction of our internal and external clients, the community and suppliers; through structured processes, competent personnel, state-of-the-art infrastructure and technology, individual responsibility, teamwork, sustainable awareness in the economic, socio-cultural, environmental, and occupational health and safety areas.
We are committed to working hard to improve the accommodation services offered, in order to achieve a high level of satisfaction in our guests and clients. Likewise, to implement a management system to protect and promote the safety and health of workers, and another for the continuous improvement of processes.
